Refund & Cancellation Policy
BabyAstro provides a digital, personalised report. This policy explains delivery, cancellations and the limited situations in which a refund may be available.
Last updated: 8 September 2026
1. Digital product and delivery
BabyAstro sells a digital personalised baby report for the price shown at checkout, currently Rs. 99. There is no physical product or shipping. After Razorpay confirms payment, report generation begins and the report is displayed in the app, normally within a few minutes.
2. Cancellation before report generation
You may cancel before payment is completed by closing the Razorpay checkout window. If payment was captured but report generation has not started, contact us promptly with your Razorpay order ID and payment ID. We will review the request and, where eligible, initiate a refund to the original payment method.
3. Eligible refunds
A refund may be issued when you were charged more than once for the same order, payment was captured but the order was not created, or BabyAstro is unable to generate and deliver the purchased report because of a technical failure. We may also correct an error caused by BabyAstro, such as generating a report from data that differs from the details you submitted.
4. Non-refundable situations
Because the report is personalised and digital, we generally do not offer refunds after the report has been successfully generated and made available, including for a change of mind, incorrect details entered by the customer, or dissatisfaction with an astrological interpretation. Please review the details carefully before payment.
5. Refund timelines
To request a refund, email support@babyastro.in within 7 days of the transaction with your name, Razorpay order ID, payment ID and a short description of the issue. We aim to review requests within 3 business days. If approved, we initiate the refund through Razorpay to the original payment method. Your bank or payment provider may take additional time to credit the amount, commonly 5 to 7 business days.
6. Failed or cancelled payments
If a payment fails or you cancel at checkout, no report is created. If your bank shows a debit even though the payment failed, please share the transaction details with us. We will verify the payment status with Razorpay and assist with the reversal or refund process.
7. Support
For payment, delivery or refund support, contact support@babyastro.in. Please do not send complete card numbers, CVV, UPI PINs or passwords by email.